Hours of Operation
Monday – Friday
9:00 A.M. – 5:00 P.M.
Call Us: 803-276-6264
Email Us: boxoffice@newberryoperahouse.com

Ticketing Terms & Conditions

The Newberry Opera House reserves the right to make changes to scheduled performances without prior notice. All ticket sales are final.

We prioritize the secure sale of tickets and aim to ensure patrons’ confidence in their purchases. By buying a ticket through NewberryOperaHouse.com, by phone, or in person, patrons agree not to resell or allow another party to resell their ticket.

If a ticket is resold for commercial gain or advertised for sale, the Newberry Opera House may cancel or void the ticket. Additionally, the account associated with the ticket may be terminated at the discretion of Newberry Opera House staff.

Please be aware that all orders may be changed to will call, requiring ticket pickup in person with a matching valid photo ID. By purchasing a ticket or attending an event at the Newberry Opera House, patrons agree to these terms and conditions. If purchasing tickets on behalf of someone else, it is the buyer’s responsibility to inform them of these terms and conditions.

Make Your Own Series

Buy at least 4 performances in one order and save! Most shows are available for this package. You must mention the “Make Your Own” package at the beginning of your order or apply the “MakeYourOwn” discount at checkout.

Buy 4 shows, save 10% 

Discount code: MakeYourOwn4

 

Buy 8 shows, save 15%

Discount code: MakeYourOwn8

 

Buy 12 shows, save 20%

Discount code: MakeYourOwn12

 

Authorized Ticket Sellers

Newberry Opera House Box Office and NewberryOperaHouse.com are the only authorized sellers of Newberry Opera House events.

If you purchase tickets from another source, such as Seat Geek, Vivid Seats. Ticketcenter.com, Ticketsales.com, Ticketmaster, or any other unauthorized reseller, you risk that these tickets are fake, void, or have previously been canceled.

Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that the Newberry Opera House is unable to reprint, refund, replace, or exchange lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance.

Don’t Get Scammed – Protect Yourself From Third-Party Vendors!

Notice the signs of scams. Does the ticket price seem high? Is crucial information like seat number or row missing from the listing? Does the address bar on your screen say something that’s not www.newberryoperahouse.com?

If you answered yes to any of the above questions, do not purchase the tickets. Have questions about suspicious listings online? Give us a call at 803-276-6264 before adding to your cart to avoid any buyer’s remorse.

Frequently Asked Questions

Ticketing

Q: Where can I purchase tickets for Newberry Opera House events?
A: Tickets can be purchased through the following channels:
• Call the Box Office at 803-276-6264
• Visit the Box Office in person at 1201 McKibben St. Newberry, SC 29108.
• Purchase directly from our official website. The Newberry Opera House is not liable for any charges incurred on another website.

Q: Are there any ticket purchase fees?
A: Yes, the following fees may apply:
Facility Fee: $7 per ticket.
• City Facility Fee: $3
• Restoration Fund Fee: $3
• Ticketing Software Fee: $1
Handling Fee: $5 per order for online or phone orders (waived for in-person orders).
Shipping Fee: $3 per order for direct delivery to your home.

Q: What is the refund/exchange policy for tickets?
A: The Newberry Opera House has a strict “No Refund” policy. All ticket sales are final and non-refundable. However, if a show is rescheduled, postponed, or canceled, patrons have the following options:
• Exchange tickets for another show.
• Transfer ticket value to a gift card valid for up to 5 years.
• Donate ticket value to the Opera House.

Notice to Resellers: Tickets purchased from resellers identified by the Opera House will not be refunded or exchanged.

Q: What if I can’t make the performance?
A: If you cannot make a performance, please notify the box office at least 48 hrs. before the performance date to receive any of the refund options.

Q: Can I purchase tickets from any website for Newberry Opera House events?
A: No, NewberryOperaHouse.com is the only authorized platform, and we are not responsible for charges incurred on third-party websites.

Q: Why should I avoid buying tickets from third-party websites?
A: Purchasing from unauthorized sources may lead to increased fees and the risk of obtaining counterfeit tickets. Buying directly from us ensures you get your tickets at face value and guarantees entry to the intended show.

Q: Can I trust the Newberry Opera House for ticket purchases?
A: Absolutely. Purchasing from Newberry Opera House guarantees you get the exact seats you choose at face value. If in doubt, call us at 803-276-6264 before making a purchase.

Q: What happens if I purchase tickets from a reseller for a rescheduled show?
A: We will not refund, or exchange tickets purchased from a reseller if your account is identified as being used for ticket resale on the secondary market.

Q: Does my child need a ticket for admission?
A: Yes, every person, regardless of age, requires a ticket for entry into the facility.

Q: If I need to leave during a show, will I be allowed to re-enter?
A: Doors will lock 30 minutes after the show begins. Guests who do not have tickets will not be allowed to enter the building.

Q: What are my options for ticket delivery and how do I get my tickets?
A: Tickets can be delivered via email, shipped for a fee, or picked up at Will Call. Remember to bring a valid ID when picking up Will Call tickets.

Q: Why do I have to pay a fee when ordering online or over the phone?
A: Fees help maintain our box office operations. Fees help pay for things like maintenance, ticket-selling software, and employee labor. We do our best to keep this fee as low as possible. To avoid paying the handling fee, visit the box office in person.

Q: Can I purchase tickets for a large group?
A: Yes! Groups are a minimum size of 10 people. please reach out to our box office at 803-276-6264 or email us at groups@newberryoperahouse.com. Click here to visit our group sales page.

Q: Can I purchase gift cards for Newberry Opera House?
A: Yes, gift cards are available for purchase through the Box Office or online. Visit our Gift Card Page for more information. Click Here

Note: We reserve the right to refuse sales to anyone we suspect of being a third-party vendor, scalper, or ticket broker.

Admission

We ask for your help in maintaining this historic venue. Please use the trash receptacles provided and observe event rules. Contribute to making the Newberry Opera House a place that everyone enjoys. Newberry Opera House staff reserves the authority to refuse entry to any guests found carrying items prohibited by the theater. In accordance with the Newberry Opera House Policy, outside food or beverages are strictly prohibited within the theater premises.

Q: Where do guests enter the venue?
A: Guests will enter from the main entrance on Boyce Street. Tickets will be scanned at the doors, and bags may be subject to search. Please note that the doors on McKibben Street are for exit only and will not be used for guests with tickets.

Q: What is the bag policy?
A: All guests are subject to a bag check upon entry. Outside food or drinks are not allowed inside the theater, as per The Newberry Opera House Food and Beverage Policy. Event staff reserves the right to deny entry to guests with prohibited items. Refusal of inspection will result in denial of entry. Prohibited items discovered during a search must either be disposed of or returned to the patron’s vehicle. Diaper bags are allowed when accompanying an infant. See the Safety FAQ for a list of prohibited items.

Q: Late Seating
A: Some artists may request late-arriving audience members to wait in the lobby until a suitable break for seating arises during the performance.

Q: Can my child attend a performance without an adult?
A: Minors aged 16 or older are permitted to attend performances at the Newberry Opera House without an accompanying adult. However, please note that this exemption does not apply to 18+ performances.

Q: Are shows appropriate for kids?
A: The suitability of shows for children varies. While some shows may have specific content warnings, it is ultimately the responsibility of the parent or guardian to decide. For inquiries about show content, please contact us at 803-276-6264.

Q: Are cameras or recording devices allowed?
A: The use of photo and video equipment depends on the event. Cameras and tripods are generally prohibited during shows unless the owner is an authorized credentialed Press. Artist-specific rules regarding cameras and recording devices will be enforced.

Q: Are signs permitted during shows?
A: Banners or signs that obstruct views, pose hazards, or could be used for protest are not allowed inside the theater. The Newberry Opera House staff reserves the right to deny entry to guests with such items.

Q: Can I bring a stroller?
A: Strollers are not permitted inside the theater.

Q: What are the smoking policies?
A: Smoking, vaping, or tobacco use inside Newberry Opera House buildings is strictly prohibited.

Q: I lost something important. What do I do?
A: Lost items can be reported to the Box Office and found items should be handed to ushers or taken to the Box Office for retrieval

Accessibility

The Newberry Opera House aspires to make its performances and facilities accessible to all our patrons. If you have questions or would like to receive additional accessibility information, please contact us at 803-276-6264 or email BoxOffice@NewberryOperaHouse.com before placing your order. For the best experience, reserve assistance services in advance.

Q: What accessibility options are available for patrons with limited mobility?
A: For patrons with limited mobility, we offer the following amenities:
• Patron Drop-Off: Limited mobility patrons can be dropped off along Boyce Street, near the front entrance for convenience.
• Parking: Accessible parking information is available on our website.
• Transport: A courtesy transport chair is available to assist patrons from curbside to theater seating. Must be reserved before the event.

Q: Are there specific seating options for wheelchair users?
A: Yes, we offer accessible seating options for wheelchair users. Wheelchair and companion seats are located in Orchestra Right Box G, seats 1-6. These seats are identified in the select-your-own seat maps when purchasing tickets.

Q: Is there elevator access available at the Newberry Opera House?
A: Yes, we provide elevator access to both the Orchestra and Balcony levels to ensure accessibility for all patrons.

Q: Do you provide assistive listening devices for patrons with hearing loss?
A: Yes, we offer hearing devices to provide amplification for patrons with hearing loss. Headsets for this system are available at the Box Office and are distributed on a first-come, first-served basis. Please inquire at the Box Office for assistance.

Q: Are service animals allowed inside the Newberry Opera House?
A: Yes, service animals are welcome inside the Newberry Opera House. However, they must remain on a leash or in a harness at all times. If you plan to bring a service animal and would like to discuss seating options to best accommodate your needs, please contact the Box Office for further assistance.

Safety

Q: What items are prohibited in the theater?
A: For the safety and comfort of all patrons, the Newberry Opera House strictly prohibits the following items:
• Outside food or beverages (including cans and glass containers)
• Weapons, firearms, pepper spray, knives, blades
• Camera and Video equipment, tripods, selfie sticks
• Large bags (small purses are acceptable, but all bags are subject to search)
• Laser pointers, glow products, noisemakers, whistles, fireworks
• Tobacco products, including e-cigarettes or vape pens.
• Chewing gum
• Stickers
• Contraband, drugs, or illegal substances
• Unauthorized marketing materials, pamphlets, flyers, or promotional items
• Animals, except service animals
• Signs, banners, flags, balloons, or hats that may obstruct the view of others.
• Oversized umbrellas, strollers, or items that could block aisles (may be checked at the entrance). However, handicapped-accessible items are permitted.

Q: What should I do in case of an emergency?
A: In the event of an emergency, please remain calm and follow the instructions provided by the event staff. Depending on the nature of the emergency, announcements will be made to provide guidance. This may include sheltering in place, directing guests to specific exits, or activating all exits. Your cooperation and attentive response can help ensure the safety of all patrons.

Concessions

Q: When will concessions be available?
A: At most events, ticketed and non-ticketed, concessions are available in the lobby when the lobby opens 45 minutes prior to the performance. The bar will close 45 minutes after the start of the event. Please check with your bartender for the exact closing times on the night of your visit.

Q: What types of payments are accepted?
A: The Newberry Opera House accepts all major credit and debit cards and cash payments. Did you know that we offer contactless pay? Check-out goes so much faster with Google Pay, Apple Pay, and credit cards.

Q: What is a Newberry Opera House Collector’s Cup?
A: A Newberry Opera House Collector’s Cup is a special cup required for serving all alcoholic beverages at the venue. Each cup costs $12.00 and includes your first beverage.

Q: How does the collector’s cup work?
A: Upon purchasing a collector’s cup, your first beverage is included. For subsequent purchases, simply return to the bar with your cup to receive refills at a discounted price.

Q: Does EVERYTHING have to be placed in a Collector’s Cup?
A: No! While all beer and wine must be placed in a Collector’s Cup, our non-alcoholic products do not! You may enjoy sodas, teas, and water in the original plastic bottles inside our performance space, as long as you purchase them from our concessions area.

Q: What if I forget my collector’s cup?
A: If you forget your collector’s cup, you must purchase a new one to consume alcohol on our premises.

Q: What should I do in case of spills?
A: Please report any spills to our ambassadors or staff members before exiting the building. Your cooperation helps us maintain a clean and enjoyable environment for all guests.

Q: How many drinks can I order at a time?
A: Good question! The Newberry Opera House follows the “two drinks per guest per transaction” when ordering alcoholic beverages at our bar. It is really nice if you are buying beverages for others in your party, but if you plan to order or pick up more than two alcoholic beverages at a time, please bring another adult of the legal drinking age from your party to assist you in carrying your purchases. *Wine doubles count as two alcoholic beverages, even though they are in the same cup.

Q: Are snacks available?
A: We’ve partnered with Sweet Victory to provide light snacks available for purchase at concessions! Items and availability may vary. Snack must be consumed in the lobby and are not permitted inside the performance hall. Visit Sweet Victory at 757 Kendall Road, Newberry, SC or at https://sweetvictorybakery.com/

Credit Card & Data Security

Q: What information does Newberry Opera House collect?
A: We collect details like your name, email address, and payment info.

Q: How is my information used?
A: We use it to process orders, provide support, and send promotional updates.

Q: How is my data protected?
A: We employ security measures and use trusted third-party services that are contractually obligated to safeguard your information.

Q: How does Newberry Opera House store credit card information?
A: Credit card data is not stored; it is processed securely for immediate transactions. Except for recurring donations, credit card information is securely stored in a PCI DSS-compliant environment, with access restricted to authorized personnel only.

Q: What are the retention and disposal practices for credit card data?
A: We only retain credit card information for as long as necessary to fulfill transactional purposes. We follow industry best practices and legal requirements for data retention and disposal.

Q: What should I do if I suspect a breach of credit card data security?
A: Immediately report any suspected or confirmed breaches of credit card data security to management and the appropriate authorities. Take prompt action to contain and mitigate the impact of security incidents.

Q: Who do I contact for privacy or credit card security questions?
A: You can contact the Box Office at 803-276-6264 or email your questions to BoxOffice@newberryoperahouse.com