Q: Where can I purchase tickets for Newberry Opera House events?
A: Tickets can be purchased through the following channels:
- Call the Box Office at 803-276-6264
- Visit the Box Office in person at 1201 McKibben St. Newberry, SC 29108.
- Purchase directly from our official website. The Newberry Opera House is not liable for any charges incurred on another website.
Q: Are there any ticket purchase fees?
A: Yes, the following fees may apply:
- Facility Fee: $10 per ticket.
- City Facility Fee: $3
- Restoration Fund Fee: $6
- Ticketing Software Fee: $1
- Handling Fee: $8 per order for online or phone orders (waived for in-person orders).
- Shipping Fee: $5 per order for direct delivery to your home.
Q: What is the refund/exchange policy for tickets?
A: The Newberry Opera House has a strict “No Refund” policy. All ticket sales are final and non-refundable. However, if a show is rescheduled, postponed, or canceled, patrons have the following options:
- Exchange tickets for another show.
- Transfer ticket value to a gift card valid for up to 5 years.
- Donate ticket value to the Opera House.
Notice to Resellers: Tickets purchased from resellers identified by the Opera House will not be refunded or exchanged.
Q: What if I can’t make the performance?
A: If you cannot make a performance, please notify the box office at least 48 hrs. before the performance date to receive any of the refund options. There is no compensation for a missed show. Tickets cannot be exchanged after the performance date and time printed on the ticket.
Q: Can I purchase tickets from any website for Newberry Opera House events?
A: No, NewberryOperaHouse.com is the only authorized platform, and we are not responsible for charges incurred on third-party websites.
Q: Why should I avoid buying tickets from third-party websites?
A: Purchasing from unauthorized sources may lead to increased fees and the risk of obtaining counterfeit tickets. Buying directly from us ensures you get your tickets at face value and guarantees entry to the intended show.
Q: Can I trust the Newberry Opera House for ticket purchases?
A: Absolutely. Purchasing from Newberry Opera House guarantees you get the exact seats you choose at face value. If in doubt, call us at 803-276-6264 before making a purchase.
Q: What happens if I purchase tickets from a reseller for a rescheduled show?
A: We will not refund, or exchange tickets purchased from a reseller if your account is identified as being used for ticket resale on the secondary market.
Q: Does my child need a ticket for admission?
A: Yes, every person, regardless of age, requires a ticket for entry into the facility.
Q: If I need to leave during a show, will I be allowed to re-enter?
A: Doors will lock 30 minutes after the show begins. Guests who do not have tickets will not be allowed to enter the building.
Q: What are my options for ticket delivery and how do I get my tickets?
A: Tickets can be delivered via email, shipped for a fee, or picked up at Will Call. Remember to bring a valid ID when picking up Will Call tickets.
Q: Why do I have to pay a fee when ordering online or over the phone?
A: Fees help maintain our box office operations. Fees help pay for things like maintenance, ticket-selling software, and employee labor. We do our best to keep this fee as low as possible. To avoid paying the handling fee, visit the box office in person.
Q: Can I purchase tickets for a large group?
A: Yes! Groups are a minimum size of 10 people. Please reach out to our box office at 803-276-6264 or email us at [email protected]. For more information about group sales, visit our group sales page.
Q: Can I purchase gift cards for Newberry Opera House?
A: Yes, gift cards are available for purchase through the Box Office or online. Visit our Gift Card Page for more information.
Note: We reserve the right to refuse sales to anyone we suspect of being a third-party vendor, scalper, or ticket broker.
